Let’s work along to improve customer retention for your SaaS
According to Gartner, a staggering 80% of a company’s future revenue will come from just 20% of its existing customers. Meanwhile, Marketing Metrics claims that the probability of selling to an existing customer is 60-70%, and only 5-20% to sell to a new prospect. This is how important it is to retain your users and we understand it very well!

SaaS Customer Retention

It takes around good 11 months for a SaaS Business to earn what it has spent on acquiring a new customer, this is why retention is crucial. Therefore, it is vital for your business to keep your existing customers satisfied and delighted.

CLV helps in creating a recurring income stream, this is why it is recommended that a SaaS business should have a higher LTV to maintain a healthy income stream. Considering the fact that retention is more cost effective than acquisition, SaaS businesses should have a firm grip on their customer base. According to experts, adding as little as 5% retention to your customer base can help boost the profits by 95%.

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Why SaaS Businesses require Customer Retention Service from Stratigia

Open communication

  • We help you build personalized customer engagement campaigns on the basis of an effective onboarding strategy to keep users engaged and in touch from the get-go.
  • We work on increasing touch points to have improved and effective communication with the users using their desired touch point based on their availability.

Reasserting you Value Proposition

  • We help you identify the right audience for your business and build a strong image of your brand and product in their mind using different communication strategies.
  • We also help you in identifying the shortcomings in the value proposition and suggest effective plans to make it better.

Creating Partnership

  • We help you set up the right customer success strategy, so that your agents don’t reach out to your customer only for billing inquiries and hard upsells.
  • We help you build a healthy relationship with your customers so they can reach out to you for questions and clarification, rather than churning out.

Improving the Your customer experience

  • We help you build an onboarding process that is appealing, compelling, and motivating for your customers, even for the non-paying users.
  • We will also help you in designing campaigns to cut down you churn ratio through regular communication not only about the product updates but also about users’ feedback.

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SEOBUDDY

Abbas Sarfraz from Stratigia is a very honest, smart, and efficient marketer. I'm glad we had him on our side during the pre-launch phase of our SaaS MVP to get early prospective users to interview while staying frugal. Also, he was very understanding to delay our campaign when necessary. I will definitively work with him again.

Romain Brabant

Stratigia Testimonials
2019-12-16T08:19:36+00:00

Romain Brabant

Abbas Sarfraz from Stratigia is a very honest, smart, and efficient marketer. I'm glad we had him on our side during the pre-launch phase of our SaaS MVP to get early prospective users to interview while staying frugal. Also, he was very understanding to delay our campaign when necessary. I will definitively work with him again.

AppIT

Great communicate and skills. Thoroughly researched and gave feedback on the product. Has knowledge about the platform. Shows interests and promise.

Rishabh Tayal

Stratigia Testimonials
2019-12-16T08:23:33+00:00

Rishabh Tayal

Great communicate and skills. Thoroughly researched and gave feedback on the product. Has knowledge about the platform. Shows interests and promise.

Salon Blocs

Abbas worked independently to achieve long term goals.He was able to plan and schedule his own activities and complete them to a high standard.I would use Abbas again in the future.

Matthew

Stratigia Testimonials
2019-12-16T08:24:21+00:00

Matthew

Abbas worked independently to achieve long term goals.He was able to plan and schedule his own activities and complete them to a high standard.I would use Abbas again in the future.